Frequently Asked Questions

 

1) What is the best way to contact you?

As we are an internet based company the best method to contact us is by email at Contact@shopcope.com. However, if you prefer to speak to us by phone you can call 0324-9966000 between the hours of 9:00am – 10:00pm Pakistan time. If we are unavailable or on the phone with another customer please leave us a message!


2) What is your return/exchange policy?

WOW! Free Returns and Exchanges for 3 Days!

If you are not 100% satisfied, return your original purchase in new/unwashed condition within 3 days of receiving your order for an exchange or refund of the product price…
Experience the comfort of buying Pakistan made clothing!

(see below for exemptions from the free return label offer)

● Products must be in the condition you received them – clean, unwashed, unworn, & with all tags attached. Any item returned that is dirty or damaged, marked as not returnable, or marked as discontinued will be refused & returned to you at your expense unless you have received written management approval. Return of these items without approval will be subject to a 20% restocking fee.
● Once your return is received, inspected, & approved by our warehouse (usually within 10 business days of receipt), your exchange or refund will be processed. Refunds will be automatically applied to your original method of payment if returned within 3 days. You will receive an email when your refund is processed.
● You may NOT return goods if they are embroidered/screen printed
● The following items are EXEMPT from the FREE return label offer & may not be returned: OVERSTOCK, hemmed, dirty, damaged, discontinued, closeout, special order, international orders, bulk orders, custom orders, socks, underwear, bras, soap, lip balm, face coverings, hand sanitizer, and hats.

  • Hem fees are non-refundable & non-transferable.

You MUST get prior approval before sending these items back if due to a manufacturing defect.
Return of these items without approval will be subject to a 20% restocking fee .
● * Free Shipping offers and Free Returns are for domestic internet retail orders only.
● * You will be allowed ONE free return label (shipment) per order
● * Gift Certificates cannot be returned, discounted, refunded, or redeemed for cash.
● We reserve the right to refuse any item returned that is deemed unsellable.

● We reserve the right to refuse/discard any items returned that present a potential health hazard at our discretion and therefore, will not be refunded.


3) When will my items ship?

Please note that items may ship from multiple locations.

We strive to ship all items in a timely matter, however, backorders do occur. We have recently increased our inventory in jeans to help reduce backorders. Below you will find our Standard Shipping Terms:

Our Standard Shipping Terms are as follows:
Most orders ship within 4-5 business days however we ask that you please allow up to 10 business days for estimated shipping date of in stock items. Items marked as special order can take up to 4 weeks. In the event of a back order, shipping may take longer due to production schedules. We ship small orders by TCS or Swyft Courier and our published shipping and handling rates.

We do not ship to “freight forwarding” companies.

For items shipping directly from the manufacturer, we do our best to indicate extended shipping times directly on product listings, but please allow 5-10 business days for dropship items.


4) Are your products made in the Pakistan?

YES, our products are made in the Pakistan. Our products are currently made in Lahore We meet and exceed all requirements set by the FTC (click here to visit the FTC)


5) Are all your products union made ?

A Lot of our clothing is Union Made. The Union made products will say “union made…” in the detail section of the product.


6) Do you offer discounts when ordering in bulk?

Yes we do offer bulk pricing on orders when you purchase 12 or more of the same item #. The size & color can be different as long as the item # is the same. There is an up size charge for sizes 2XL & larger. (prices are subject to change at any time)

Bulk orders cannot be placed online because we do not currently have the website set up to take bulk orders. Bulk orders do not qualify for any online discounts or free shipping offers.

To get an accurate quote price we will need the size/color/quantity breakdown & shipping information. For us to proceed with placing the bulk order we will send you an invoice to review & approve. Once that is approved we have to have the full payment amount before we can ship the order.


7) Do you offer screen printing or embroidery services?

Yes prices may vary per order. To get started we first need to know:

Product:
Style
Color
Quantity

Print/Embroidery:
Image Size
Placement
Color(s)

For embroidery & screen printed orders there is a set-up fee per image (depending on the detail). For embroidery orders the set-up fee is a 1-time fee, if you would place an order in the future using the same image this fee would not apply. On screen printing orders, the set-up screen charge is only good for 60 days. After 60 days you will have to pay the screen charge on future orders.

To get an accurate quote I would need the image, size, & number of items being embroidered/screen printed.


8) Do you have a catalog? 

Currently we do not have a printed catalog, all of our products are listed online.


9) Do you sell wholesale?

No, not at this time…but we do offer bulk discounts when you order 12 or more of an item. Please email us for a quote – Contact@Shopcope.com


10) Do you ship to Alaska or Hawaii?

 Yes, we do.


11) Do you have gift certificates?

YES! You can order them online.


12) Why was my card declined?

Credit cards can be declined for several reasons. One we see most often is an error in the “Bill To” address. You must be sure that the billing address for the credit card is the same as the billing address on the order you are trying to enter. You may also need to double check the credit card number and the CVV2 number of your card.


13) Is my information secure, how do you protect my privacy?

Your information is secure! We use the most up to date security technologies to create a secured connection for all transactions. Also…we never store credit card information in our computers so even if someone could get into our computers they would find nothing! We do not share ANY personal information that we receive on our website, your email address, mailing address and all other information is kept private!